Services
From the moment we engage with our clients, we work closely with them in a compassionate and thorough manner, ensuring successful rehabilitation outcomes. We support them from the initial assessment of their immediate needs, throughout their rehabilitation journey, and during their eventual reintegration into work and life.
Immediate Needs Assessment
From minor to catastrophic injuries, we provide a prompt and efficient assessment to accurately determine the rehabilitation client’s case management needs and projected costs.
Our highly skilled health professionals have extensive experience undertaking Immediate Needs Assessment (INA) under the Rehabilitation Code 2015.
The INA is a bespoke, personalised plan tailored to the clients’ needs, and provide a comprehensive clear understanding of the nature of their injuries from a physical, psychological, cognitive, and social perspective. The client’s own stated goals is strongly encouraged and potential barriers to rehabilitation are also considered. All of this is taken into account in order to determine their immediate needs for rehabilitation which could include NHS/Private treatment, care, equipment/adaptations, and accommodation.
The INA details the costs of case management support and services recommended to maximise the rehabilitation client’s functional capacity and return to work.
Our referral process:
- Enquires can be made via email, telephone or through the website via our contact page. Once a case manager has been confirmed, the case manager will make telephone contact with the rehabilitation client within two working days to arrange an initial appointment.
- The case manager will then visit the injured person within 10 working days to undertake the INA.
- INAs are carried out in the injured person’s home, hospital, or another suitable environment, dependent on the individual’s needs.
- The report, inclusive of outcome measures, predications, and costs, is prepared and sent out to the referring parties, within 10 working days of the assessment.
- These timescales are flexible, and should an urgent request be made it would be recommended that this is discussed and agreed upon as part of the referral enquiry.
Case Management
At MME Case Management the rehabilitation client remains the primary focus throughout the entire the rehabilitation journey.
Following instruction, we proceed with implementing the recommendations outlined in the Immediate Needs Assessment (INA). We adopt a collaborative Rehabilitation Case Management approach, in which we implement, monitor and evaluate the necessary services required to meet an individual’s needs. We ensure the rehabilitation client’s goals are achieved promptly with the highest quality of services.
There is guaranteed continuity for all stakeholders as the Case Manager who completes the INA will also implement the rehabilitation plan. Consistent communication is maintained to ensure progress against agreed rehabilitation goals and outcomes.
We work with NHS and private clinicians to ensure the best possible care is provided to injured claimants and their families. We ensure that the Multi-Disciplinary team is always communicating to ensure we are working towards the same goals. Evidence-based and clinically effective interventions are selected to warrant the most appropriate services are used
As part of this service, we can also arrange employer contact, when applicable, established at the earliest time to assist with a return to work. If an alternative role or employer is required, vocational services can be provided. In addition, we can assist by supporting and educating the families of the injured to help the adjustments that might arise.
What we provide:
- Always provide clear communication between all parties involved
- Regular and scheduled progress reports are provided so all parties are informed regularly regarding progress towards goals set
- Evaluation of inputs versus the agreed budgets and if further funding is required for either case management or treatment is discussed
- Goals and standardised assessments are regularly reviewed and discussed so all parties can monitor progress made
- A case management discharge report is provided once the rehabilitation client has achieved their rehabilitation goals, including any recommendations that may be beneficial for the longer term if any are required.
mmecasemanagement.co.uk 